legal
Terms of service
last updated — 11 June 2026
The short version: register only sites you're allowed to monitor, use the findings sensibly, pay for the plan you're on, and remember Audera is a monitoring aid — compliance decisions stay with you. The long version follows.
1. Who we are, and what these terms cover
Audera ("we", "us") provides a website monitoring service for pharmaceutical marketing agencies, available at this site (the "Service"). These terms are a contract between us and the agency you represent (the "Customer", "you"). By creating an account, accepting an invitation, or using the Service, you confirm you have authority to bind that agency and that you accept these terms. If you don't agree with them, don't use the Service.
2. The Service, and its beta status
The Service scans websites you register, runs automated checks against each page, records snapshots and screenshots, detects changes against an accepted baseline, and reports findings to you. It also provides environment comparison, deployment review, exports and alerting as described on this site. The Service is currently provided as an invite-only beta: features may be added, changed or withdrawn as we develop it, and availability is not guaranteed during the beta period. We'll communicate material changes to beta customers directly.
3. A monitoring aid, not a compliance guarantee
Audera helps you spot issues on websites you manage. It does not provide legal or regulatory advice, and it does not guarantee that a monitored website complies with the ABPI Code, PMCPA rulings, EFPIA codes, or any other law, code or regulation in any market. Checks are automated: they may produce false positives, and they may miss issues. The absence of findings is not a confirmation of compliance. Responsibility for the compliance of a website — and for reviewing and acting on findings — remains entirely with you and your clients.
4. Accounts, teams and roles
You're responsible for the accuracy of your account information, for the people you invite, and for keeping credentials secure (we recommend enabling two-factor authentication or passkeys). Admin users control membership, sites, billing and deletion for the agency; you're responsible for assigning those roles appropriately. Anything done through your team's accounts is treated as done by you. Tell us promptly at the address in section 18 if you suspect unauthorised access.
5. Your authority over monitored sites
You may only register websites you have the right to monitor — your own, or your clients' with their authority. You warrant that registering a site does not breach any agreement between you and the site's owner or operator, and you'll remove a site promptly if that authority ends. The Service accesses publicly available pages only, in the manner of an ordinary visitor; it does not log in to, probe, or test the security of any site.
6. Considerate scanning
Scans are scheduled and rate-limited to be indistinguishable from light visitor traffic. If a site owner asks us to stop scanning a site, we may pause it and will tell you if we do. You must not use the Service to overload, disrupt or degrade any website.
7. Acceptable use
You must not use the Service to attempt unauthorised access to any system, to access or attempt to access another customer's data, to reverse engineer the Service except as the law allows, to resell the Service without our written agreement, or for any unlawful purpose. We may suspend accounts that put the Service, its data, or other customers at risk while we investigate.
8. Trials and plans
New accounts receive a 14-day free trial with the full feature set. Paid plans gate the number of sites and users, scan frequency, retention window and certain checks, as described on the pricing page. If you exceed a limit we'll ask you to upgrade or reduce usage rather than deleting anything without warning.
9. Billing and payment
Plans are billed monthly or annually in advance through Stripe, our payment processor; annual billing carries the discount shown on the pricing page. If a payment fails we'll retry and notify you before restricting access. You can upgrade, downgrade or cancel at any time from billing settings; changes are pro-rated, cancellation takes effect at the end of the paid period, and we don't refund partial periods unless the law requires it. Prices may change with at least 30 days' notice; changes apply from your next billing period.
10. Your data, and ours
You retain all rights in the websites you monitor, your account content and your exports. We retain all rights in the Service, its software, its check catalogue and its documentation. You grant us the licence needed to operate the Service for you: scanning registered sites, storing snapshots and screenshots, generating diffs and findings, and presenting them back to your team. We may use aggregated, de-identified operational data (for example, how often a class of check fails) to improve the Service; never in a form that identifies you or your clients.
11. Retention and deletion
Scan history, screenshots and evidence are retained for the rolling window in your plan and then deleted automatically. When your account closes, remaining scan data and exports are deleted within a reasonable operational period, and account records within a reasonable period after that, except where the law requires us to keep them (for example, invoices). The privacy policy covers personal data in detail.
12. Feedback
Beta or not, if you send us ideas, suggestions or feedback about the Service, we can use them without restriction or payment — that's partly what the beta is for. We won't name you or your agency publicly without permission.
13. Availability and changes
We aim for the Service to be available and for scans to run on schedule, but we don't guarantee uninterrupted operation, particularly during the beta. Planned maintenance will be scheduled outside scan windows where practicable. We may change or withdraw features; where a change materially reduces the Service you pay for, we'll give reasonable notice and you may cancel without penalty.
14. Liability
Nothing in these terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or for fraud). Subject to that: the Service is provided "as is"; we are not liable for indirect or consequential loss, loss of profit or revenue, loss of data you could have exported, or regulatory penalties incurred by you or your clients; and our total aggregate liability in any 12-month period is capped at the fees you paid us for the Service in that period.
15. Suspension and termination
You may close your account at any time from settings or by writing to us. We may suspend or terminate the Service for material breach of these terms (with notice and a chance to remedy where practicable), for non-payment after reasonable reminders, or where required by law. On termination your team's access ends and section 11 applies to stored data. Sections that by their nature survive — including 10, 14 and 17 — continue after termination.
16. General
Neither of us is liable for failure caused by events outside reasonable control (force majeure). You may not assign these terms without our consent; we may assign them as part of a sale or reorganisation of the business with notice to you. These terms are the entire agreement between us about the Service and supersede earlier discussions. No third party has rights under them. If a court finds part of these terms unenforceable, the rest still stands.
17. Changes to these terms
We may update these terms from time to time. For material changes we'll give notice by email or in the app at least 14 days before they take effect; continuing to use the Service after that is acceptance. The "last updated" date above always reflects the current version.
18. Governing law and contact
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions, notices and complaints: contact us and we'll reply quickly.